Information we collect

We may collect your name, phone number, email address, delivery location, order request details, reseller application details, business name, KRA PIN, business registration details and any other information you voluntarily submit through forms, WhatsApp, email or phone communication.

How we use your information

• To respond to product enquiries, quotations and order requests.
• To review and process reseller applications.
• To confirm stock availability, delivery options, warranty support and after-sales service.
• To improve our catalogue, customer support and communication.
• To meet business, tax, record keeping and compliance requirements.

Reseller and business data

Information submitted by resellers is used only for account review, approval, supply coordination, order handling and dealer support. ECOMAX may verify business details before approving reseller access.

Cookies and website analytics

The website may use cookies or similar technologies to remember preferences, keep sessions active, improve page performance and understand general website usage. You can disable cookies in your browser, but some features may not work correctly.

Information sharing

ECOMAX does not sell customer or reseller information. We may share necessary details only with authorised staff, delivery partners, technical service providers, payment/order support partners or legal authorities where required by law.

Data protection and retention

We apply reasonable administrative and technical safeguards to protect submitted information. Records may be retained for as long as needed for order handling, warranty support, reseller administration, legal compliance and business reporting.

Your choices

You may request correction of inaccurate details, ask about your submitted information or request removal where retention is not legally or operationally required.