Order confirmation

Submitting an order request on the website does not automatically confirm payment, price or dispatch. The ECOMAX sales team will confirm product availability, dealer pricing, delivery details and payment arrangements before fulfilment.

Returns eligibility

Returns may be considered where the supplied product is incorrect, damaged on delivery, materially different from the confirmed order, or has a verified fault covered under warranty terms.

Inspection period

Please inspect products immediately upon delivery or collection. Report any shortage, wrong item or visible damage as soon as possible, preferably within 24 hours, with clear photos, invoice/quotation details and delivery reference.

Items not eligible for refund or return

• Products damaged through misuse, poor installation, power issues, unauthorised repair or negligence.
• Products returned without original proof of purchase, delivery note or warranty reference.
• Products with missing accessories, altered serial numbers or incomplete packaging where packaging is required.
• Bulk or reseller orders already accepted and supplied correctly according to confirmed quotation unless covered by warranty or agreed in writing.

Warranty handling

Where a product issue is covered by warranty, ECOMAX may arrange inspection, repair, replacement or other support according to the applicable warranty terms. Warranty decisions are subject to technical assessment.

Refund processing

Approved refunds are processed through the original or agreed payment method after inspection and approval. Processing timelines may vary depending on bank, mobile money or internal verification processes.

How to request support

Contact ECOMAX with your name, phone number, order reference, product model, issue description and supporting photos where applicable.